*Mallory Pools recommends that the home owner remove all debris and water from the top of the pool covers before the opening. Pumping off water from the cover causes the pool opening to take longer, and the weight of the water has displaced water from inside the pool. Mallory Pools is not responsible for any leaves or debris that fall into the pool while pulling off the pool cover. Mallory Pools recommends the home owner begin testing and balancing the water 12 hours after the pool has been opened.

Closing Pool/Spa –
            Mallory Pools will install winterizing parts, remove ladders and handrails, remove pool fittings and drain plugs, close pool plumbing lines, remove pool equipment in operation. They will install winter cover and add winterizing chemicals (chemicals billed separately).
If pool equipment has malfunctioned during the closing process the service technician will repair equipment at the closing hourly rate and the parts will be itemized on the invoice(s) that were used for repair. During the closing if parts break while the service technician is closing the pool, it will be the home owner’s responsibility to pay for the parts and labor for the repair. If a part breaks while under manufacture warranty, Mallory Pools will process it for warranty.
Vacuuming the pool/spa at the closing is not included.  Customers may ask the office to add the vacuuming service to the closing for additional charge. The service technician or service manager will determine if the pool can be vacuumed on the day of the closing.
Cancellations must be made via fax, written document, or email.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call charge will apply for holding the time slot.

* Mallory Pools recommends that the pool be cleaned/vacuumed before the day of the closing in order to ensure that the pool is free of debris.

Warranty Parts –
            All parts purchased through Mallory Pools will feature manufacturer’s warranties and bonus warranties (if applicable). Check with the manufacturer or Mallory Pools for details of the warranty. Most manufacturers do not include labor for the repair or replacement of their product that is covered by warranty. Part warranty will begin on the date of the installation.

* Chemical damage to the pool or pool equipment will void the warranty. Insufficient normal pool maintenance (i.e. emptying skimmer and pump baskets) will also result in a voided warranty.

Warranty Labor –
            Mallory Pools will offer a 30 day labor warranty, from the date of installation. This warranty will be for parts that were installed on the pool equipment. If more repairs are necessary to fix the equipment, then the labor warranty will not be effective. New pools built by Mallory Pools will have a one year labor warranty in effect from the date of show how.

Trip Charge –
            A trip charge will be assessed on all service calls, openings, and closings.

Pool Cleanings –
A pool cleaning can be offered by a one time cleaning, a weekly cleaning, or a bi-weekly cleaning. The following items are done during a pool cleaning:

Pool Vacuumed
Waterline Scrubbed
Baskets Cleaned
Surface Skimmed
Filter Backwashed
Water Tested         
           

Filter cartridges will be cleaned on an as needed basis. (Billed separately)

Cancellations must be made via fax, written document, or emailed to Service@MalloryPools.com.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call charge will apply for holding the time slot.

If our member of the cleaning staff detects a problem with the pool, he or she will automatically contact the office for a dispatched service call. Warranty and repair authorization will apply when necessary.

Service Calls –
Service calls are defined as customers’ contact and/or request for Mallory Pools to come to their home. A minimum charge of the 1st/hourly rate and a trip charge are charged to the customer. If the service call takes more than one hour, the hourly charges are billed on the ¼ hour increments at the current hourly rate, after reaching the first hour.
To have a service call cancelled, the call must be cancelled 24 hours prior to the service date. If the call is cancelled after dispatch, it will be the responsibility of the home owner to pay the first hourly rate and trip charge. All dispatching to the technician is done by the service manager only.
Cancellations must be made via fax, written document, or emailed to Service@MalloryPools.com.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call and trip charge will apply for holding the time slot.

Repair Authorization –
If the cost of one part is over $150.00, Mallory Pools will contact the home owner for authorization, otherwise Mallory Pools will automatically repair the problem. Mallory Pools will not get authorization of the total bill is over $150.00, the home owner will be contacted only if a single part exceeds $150.00.

If you are a new customer or are requesting service for the first time, please reference the form that best meets your service needs.

Cleanings

Openings/Closings

Service

T o schedule:

• General Service Requests please Contact Us or call 614-791-0844.
• For Pool Openings or Closings please visit our online Calendar
                                            Calendar Instructions